Privacy Policy

Last Updated: 8/12/2025

At VK Stores, we are committed to protecting your personal information and respecting your privacy. This policy explains the types of information we collect, how we use it, and the rights you have as a customer in Pakistan.

Information We Collect

We collect only the information necessary to operate our store, fulfil your orders, and improve your shopping experience.

A. Personal details you provide

Your name, phone number, email address, delivery/billing address, etc.

B. Automatically collected information

Device information, browsing behaviour on our website, cookies and similar technologies used for site performance and analytics.

C. Payment information

Payments are processed via secure third-party services.
We do not store your full payment card details.


How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Contacting you about your order status

  • Providing customer support

  • Improving our website, products, and user experience

  • Preventing fraud or misuse

  • Sending promotional messages (only if you opt in)

  • Maintaining business records and compliance with applicable laws


Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except for trusted partners who assist us in operating our website and conducting our business, such as:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Courier and logistics partners

Each service provider is required to protect your information and use it only for the purpose of supporting VK Stores.


Cookies & Tracking

Our website uses essential and optional cookies to analyse performance, remember your preferences and enhance your web experience. You can manage or disable cookies through your browser settings at any time.


Data Retention

We keep your information only for as long as needed:

  • Order & transaction data: 7 years (for business, tax, and warranty purposes)

  • Marketing data: until you unsubscribe

  • Customer accounts: until you request deletion

  • Analytics data: typically 12–24 months


Your Rights

You have the right to:

  • Access the information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your account or personal data (where legally possible)

  • Opt out of marketing messages at any time

  • Contact us regarding any privacy concerns

We respond to privacy requests within 14 days.


Security Measures

We use secure servers, encryption, access controls, and Shopify’s built-in security systems to protect your data. While no online system is 100% secure, we take all reasonable steps to safeguard your information.


International Transfers

Some of our service providers (such as Shopify) may process data outside Pakistan. They use strong security and legal safeguards to protect your information.


Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will update the “Last Updated” date at the top.


Contact Us

For questions, concerns, or data requests, please contact us using the details below:

Email: info@vkstores.com
Phone / WhatsApp: +92 335 3899997